Frequently Asked Questions


1. What is the return policy? 

Items must be returned in the original packaging, with the tags still attached. Kindly refer the non-refundable items list before placing a return request. The refund would not be accepted if the item has been worn/damaged in any way. Additionally, items must be placed for return maximum 7 days after they have been delivered, however some vendors have varying return policies which must be checked before placing an order. 

 

2. How do I add more products to the current order once it has been placed? 

Unfortunately, you can’t do that but you can always place a new order and we will be happy to deliver the same to you.

 

3. Is it safe to make online payments for my orders?

When you shop with us you can conveniently keep all your worries and concerns behind. We strive to ensure a safe and secure shopping experience to our customers. To make sure that our customers' shopping experience is private, safe and secure, all Credit Card, Debit Card and Net Banking transactions are processed using a secure encrypted connection to keep your transaction details confidential at all times. We do not keep your details on file; this is why we ask you for your card details each time you make a purchase.

 

4. Can I cancel my order?

Yes, you may cancel your order within 24 hours of placing it.  

 

5. Is my personal information secure while shopping at Crew's Closet?

Please be assured of the utmost safety of your information. You are a valuable Crew's Closet customer and we completely understand your need for privacy. 

 

6. How do I sell my products on Crew's Closet?

Please visit the 'Join our Family' page and read about becoming an affiliate. Kindly send over your proposal on closetcrew99@gmail.com and we will get back to your with the zoom meeting details shortly after wherein, we can communicate terms and benefits of the agreement. 

We would be honoured to have your talent on board!

 

7. What is the Customer Care number?

If you need help of any kind, please send us a direct message through our 'Contact us' page and we will get back to you within 48 hours. You can also send us a Facebook/Instagram message if you please.  

 

8. Will I get a refund of my shipping charges while returning an item?

Unfortunately, the shipping charges are non-refundable. Sorry about any inconvenience caused. 

 

9. Where do I need to self-ship my products?

The address will differ according to your product and different vendors. You will be informed where to ship the order once you place the order for refund. 

 

10. I received a different item than what I ordered, what should I do?

Apologies for this inconvenience! Please place the order for a refund within 24 hours and we shall sort it out for you as soon as possible. In such a rare circumstance, we may request you to send over a picture of the wrong item sent.

 

11. My product is damaged/not accurate according to product info, what should I do?

We apologise for the inconvenience! Kindly place the order for a refund within 24 hours and we shall sort it out for you as soon as possible. Additionally, we may request you to send over a picture of the damaged goods if necessary. 

 

12. How can I use promotional vouchers?

Kindly add the promotional vouchers once you check out and reach the payment page. 

 

13. What is the validity of a promotional voucher?

Each voucher will have its own respective validity period and terms and conditions which will be mentioned alongside. 

 

14. My order was unsuccessful, how do I receive a refund of the amount paid?

In case of such a circumstance, kindly wait for an automatic refund to your account within 7-10 working days. 

 

15. Can I use two promotional vouchers at the same time?

Unfortunately, you are not allowed to club two promotional voucher currently.